Return Policy
RETURN POLICY
Little Surprise Shop, we want you to be completely satisfied with your purchase. We offer hassle-free returns and exchanges.. If for any reason you are not satisfied with your order, we have developed the following return policy to assist you:
1. Eligibility for Returns:
We accept returns within 7 days from the date of delivery.
The item(s) being returned must be in unused and resalable condition, with all original tags and packaging intact.
Personalized, custom-made, items are generally not eligible for return unless there is a manufacturing defect or damage during transit.
2. Initiating a Return:
To initiate a return, please contact our customer service team via [email/chat] within the specified return period.
Provide your order number, details of the item(s) you wish to return, and the reason for the return.
Our customer service representative will guide you through the return process and provide instructions for returning the item(s).
3. Return and Shipping:
You will be responsible for shipping the item(s) back to us in their original condition, using a trackable shipping method.
We recommend obtaining a proof of shipment for your records.
The cost of return shipping will be your responsibility unless the return is due to an error on our part (e.g., wrong item shipped, manufacturing defect).
Returns will be subject to a $7 return shipping fee, which will be deducted from your refund.
4. Refund Process:
Once we receive the returned item(s) and confirm they meet the return criteria, we will process your refund.
The refund will be issued using the original payment method used for the purchase.
Please note that shipping charges, if applicable, are non-refundable.
5. Exceptions and Restrictions:
Certain items, such as limited edition, sales, and personalized products, may be exempt from return, refund or exchange.
6. Damage or Defective Items:
If you receive a damaged or defective item, please contact us immediately, providing details and supporting photographs if possible.
We will assess the issue and determine the appropriate course of action, which may include a return, exchange, or refund.
7. Additional Information:
Our return policy is subject to applicable laws and regulations in your jurisdiction.
We reserve the right to modify or update our return policy at any time, with any changes being effective immediately.
Please reach out to our customer service team if you have any questions or require further assistance regarding our return policy for online orders. We value your satisfaction and strive to make your shopping experience enjoyable at Little Surprise Shop.
If have any questions about our return policy, you can contact us at info@littlesurpriseshop.com.
EXCHANGE POLICY
At Little Surprise Shop, we are committed to providing a seamless shopping experience and ensuring your satisfaction with your purchases. We understand that exchanges may be necessary in certain situations, and we have developed the following exchange policy for online orders:
1. Eligibility for Exchange:
- We accept exchanges within 7 days from the date of delivery.
- The item(s) being exchanged must be in unused and resalable condition, with all original tags and packaging intact.
2. Initiating an Exchange:
- To initiate an exchange, please contact our customer service team via [email/chat] within the specified exchange period.
- Provide your order number, details of the item(s) you wish to exchange, and the reason for the exchange.
- Our customer service representative will guide you through the exchange process and provide instructions for returning the item(s).
3. Return and Shipping:
- You will be responsible for shipping the item(s) back to us in their original condition, using a trackable shipping method.
- We recommend obtaining a proof of shipment for your records.
- The cost of return shipping will be your responsibility unless the exchange is due to an error on our part (e.g., wrong item shipped, manufacturing defect).
4. Replacement Process:
- Once we receive the returned item(s) and confirm they meet the exchange criteria, we will process your exchange request.
- If the requested replacement item is in stock, we will ship it to you promptly.
- If the replacement item is not available, we will offer alternative options or provide an estimated timeframe for when it will be restocked.
5. Exceptions and Restrictions:
- Certain items, such as limited edition or clearance products, may be exempt from exchange.
- Personalized, custom-made, items are generally not eligible for return or exchange unless there is a manufacturing defect or damage during transit.
6. Damage or Defective Items:
- If you receive a damaged or defective item, please contact us immediately, providing details and supporting photographs if possible.
- We will assess the issue and determine the appropriate course of action, which may include an exchange, repair, or refund.
7. Additional Information:
- Our exchange policy is subject to applicable laws and regulations in your jurisdiction.
- We reserve the right to modify or update our exchange policy at any time, with any changes being effective immediately.
Please reach out to our customer service team if you have any questions or require further assistance regarding our exchange policy for online orders. We value your satisfaction and strive to make your shopping experience enjoyable at Little Surprise Shop.