Shipping policy

At Little Surprise Shop, we are committed to delivering your orders in a timely and efficient manner. We have developed the following delivery policy to provide clarity on our processes:

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1. Shipping Methods and Timeframes:

- We offer various shipping methods, including standard and expedited options, depending on your location and the item(s) ordered.

- The estimated delivery timeframe will be provided during the checkout process and may vary based on the destination and shipping method chosen.

- Please note that delivery timeframes are approximate and can be subject to unforeseen delays, such as weather conditions or disruptions in logistics.

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2. Order Processing:

- Once your order is placed and payment is confirmed, our team will process your order promptly.

- Orders are typically processed within 2 business days, excluding weekends and holidays.

-If there are any issues or delays in processing your order, our customer service team will notify you accordingly.

​-Pre-order items have a 10-week processing and shipping time to ensure top-quality craftsmanship and careful delivery.

3. Shipment Tracking:

- Once your order is shipped, we will provide you with a tracking number, if applicable, to track the status and progress of your delivery.

-You can use the provided tracking information to monitor the whereabouts of your package through the designated shipping carrier's website or tracking system.

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4. Shipping Costs:

- Shipping costs are calculated based on factors such as the destination, weight, and dimensions of the package, and the selected shipping method.

-The shipping cost will be displayed during the checkout process before finalizing your order.

- We may offer free shipping promotions or discounts on certain orders or during specific periods, as communicated on our website or promotional materials.

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5. Delivery Address:

- Please ensure that the delivery address provided during the checkout process is accurate and complete.

- We are not responsible for any delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

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6. Delivery Issues:

- If you encounter any issues with your delivery, such as non-delivery, damaged packages, or missing items, please contact our customer service team as soon as possible.

- We will investigate the issue and work towards resolving it promptly to ensure your satisfaction.

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7. Additional Information:

- Our delivery policy is subject to applicable laws and regulations in your jurisdiction.

- We reserve the right to modify or update our delivery policy at any time, with any changes being effective immediately.

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If you have any questions or require further assistance regarding our delivery policy, please reach out to our customer service team. We are dedicated to providing a smooth and reliable delivery experience for your orders at Little Surprise Shop.